Welcome to Queen Lily's online store . Your privacy is important to us, and we are committed to protecting it. This privacy policy outlines how we collect, use, and protect your personal information when you use our services and purchase our products.
Your use of the store constitutes express acceptance of this policy, which is subject to the regulations and laws in force in the Kingdom of Saudi Arabia.
Article One:
Definitions
- The store: refers to the Queen Lili website (queen-lili.com) and any related applications.
- Customer: Any person who visits the store, registers an account, or makes a purchase.
- Personal information: Any data that directly or indirectly identifies the customer (such as name, email, phone number, and shipping address).
Article Two:
Information we collect
- The data we collect:
- Personal information (name, email, phone number, shipping address).
- Payment data (is processed securely and encrypted through approved payment gateways and is not stored on our servers).
- The store records orders, products viewed, and other interactions within the store.
- How to combine:
- When registering a new account in the store.
- Upon completing a purchase as a guest or as a registered member.
- When contacting the technical support and customer service team.
Article Three:
How we use your information: The information we collect is used for the following legitimate purposes:
- Order fulfillment: To prepare, fulfill, and ship your orders to the correct address.
- Improving the experience: To develop the store's services and products and ensure a smooth shopping experience.
- Customer Service: To contact you regarding the order status, answer your inquiries, or resolve any problem.
- Marketing (with your consent): To send updates and promotional offers via email or messages (you can unsubscribe at any time).
- Legal compliance: To comply with legal and tax requirements (such as keeping invoices).
Article Four:
Information Sharing (Third Party) At Queen Lily, we are committed to the confidentiality of your information. We will not sell, rent, or share your personal information with third parties without your consent, except in the following necessary circumstances:
- Shipping and logistics companies: To share (name, address, and phone number) for the purpose of delivering the order.
- Payment gateways: To secure and process payment transactions in an encrypted manner.
- Legal authorities: If required by a court order or formal legal obligation.
Article Five: Information Protection
- At "Queenlyly" we use advanced encryption technologies (such as SSL) to protect your data as it travels across the internet.
- We are committed to applying applicable information security standards to protect our servers and stored data.
- The customer is responsible for keeping their account data (password) confidential and not sharing it with any other party.
Article Six: Customer Rights
- Access and Update: The customer has the right to access and update their personal data at any time via their "profile" in the store.
- Deletion: The customer can request the deletion of their account and personal data, noting that we may retain some data (such as invoice records) for legal compliance purposes.
Article Seven
Cookies: We use cookies to enhance your browsing experience (such as remembering products in your shopping cart). You can manage or disable these cookies through your browser settings; however, this may affect some of the store's core functions.
Article Eight:
Policy Amendments: We reserve the right to update this Privacy Policy periodically. Customers will be notified of any material changes via email or by posting a clear notice in the store.
Article Nine: For any inquiries or requests related to the privacy policy, please contact us through the official channels:
