Welcome to the Queen Lily online store . Your privacy matters to us, and we are committed to protecting it. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services and purchase our products.
Your use of the store constitutes your express acceptance of this policy, which is subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
Article 1:
Definitions
- Store: means the Queen Lili website (queen-lili.com) and any applications associated with it.
- Customer: Any person who visits the store, registers an account, or makes a purchase.
- Personal information: Any data that directly or indirectly identifies a customer (such as name, email, phone number, and shipping address).
Article Two:
Information we collect
- Data we collect:
- Personal information (name, email, phone number, shipping address).
- Payment data (processed securely and encrypted via approved payment gateways and not stored on our servers).
- Record orders, products viewed, and other in-store interactions.
- How to collect:
- When you register a new account in the store.
- When you make a purchase as a guest or registered member.
- When contacting our technical support and customer service team.
Article 3:
How we use your information The information we collect is used for the following legitimate purposes:
- Order Fulfillment: To prepare, fulfill, and ship your orders to the correct address.
- Improve the experience: To develop store services and products and ensure a smooth shopping experience.
- Customer Service: To contact you regarding the status of your order, answer your inquiries, or resolve any issues.
- Marketing (with your consent): To send you updates and promotions via email or messages (you can unsubscribe at any time).
- Legal Compliance: To comply with legal and tax requirements (e.g., filing invoices).
Article Four:
Sharing Information (Third Party) At Queen Lily, we are committed to the confidentiality of your information. We will not sell, rent, or share your personal information with third parties without your consent, except in the following necessary circumstances:
- Shipping and Logistics Companies: To share (name, address, and phone number) for the purpose of order delivery.
- Payment gateways: To secure and encrypt payment transactions.
- Legal authorities: If required by a court order or formal legal obligation.
Article 5: Information Protection
- At Queen Lily, we use advanced encryption technologies (such as SSL) to protect your data as it travels over the Internet.
- We are committed to implementing applicable information security standards to protect our servers and stored data.
- The customer is responsible for maintaining the confidentiality of his account data (password) and not sharing it with any other party.
Article Six: Customer Rights
- Access and Update: The customer has the right to access and update his personal data at any time via his “profile” in the store.
- Deletion: The customer may request the deletion of his account and personal data, noting that we may retain some data (such as billing records) for legal compliance purposes.
Article Seven
We use cookies to enhance your browsing experience (such as remembering items in your shopping cart). You can manage or disable these cookies through your browser settings, but this may affect some basic store functionality.
Article Eight:
Policy Changes We reserve the right to update this Privacy Policy periodically. Customers will be notified of any material changes via email or by posting a prominent notice in the store.
Article Nine: Contacting us for any inquiries or requests related to the privacy policy, please contact us through the official channels:
